Autonomous AI agents (digital employees)

Autonomous AI agents that perform tasks within interfaces (Computer Use): logistics, procurement, customer service, legal, IT, and management.

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Key features

Autonomous AI agents with Computer Use (working in interfaces)
Multimodal assistants with a human-like communication style
Role orchestration and task distribution between agents
Human oversight framework and coordination rules
Integrations with 1C, CRM/ERP, DSS/SMEP, Service Desk
Action logging, quality control, and secure policies

Description

What it is Digital employees are autonomous AI agents that don't just respond – they perform tasks within interfaces and systems (Computer Use): submitting requests, filling out forms, approving and launching processes. Where it's used * Logistics and Procurement: sourcing suppliers, booking warehouses, placing orders and making payments through CFA/payment services. * Customer Service: multimodal assistants with a human-like tone, handling inquiries and tickets. * Legal: drafting contracts, tracking deadlines and risks. * IT Development: "vibe coding," automatic bug fixes, test generation. * Management: agent monitoring platforms and human oversight workflows. How it works * Orchestration of agents for roles and tasks * Working in UI, APIs, email, and documents * Approval workflows, logging, quality control For the Russian market We support on-premise deployments, integrations with 1C, ERP/e-invoicing systems, and corporate systems. Includes built-in security policies and auditing.

Key scenarios

Autonomous supplier search and purchase processing
Warehouse booking and logistics coordination
Handling customer inquiries and ticket closure
Preparation of standard contracts and deadline monitoring
Automatic bug fixing and test generation
Agent management and performance monitoring

Integrations

We connect to your systems and data via APIs and connectors.

1C CRM / ERP Document Management System / Electronic Document Management Warehouse Management System / Transportation Management System Service Desk / Helpdesk Jira / GitLab / GitHub Email and Messengers API / Webhook

Security

Role-based access and authorization
Approval workflow (human-in-the-loop)
Action logging and auditing
Sandbox environments and private deployment

How we implement

Audit

We identify processes and automation opportunities

Pilot

We train agents and test the results

Ongoing

Integrations, monitoring, SLA, and development

Outcome / impact

-40%

снижение времени на рутинные операции

+25%

рост скорости обработки обращений

ускорение выполнения задач командами

24/7

работа без простоев и выходных

These metrics are approximate and depend on the complexity of the processes and the quality of the data.

Mini‑FAQ

Насколько агенты автономны?

Агенты выполняют задачи сами, но ключевые шаги можно отдавать на согласование.

Можно ли ограничить доступ и действия?

Да, есть роли, правила и лимиты на операции.

Какие системы можно подключить?

1С, CRM/ERP, СЭД/ЭДО, WMS/TMS, сервис‑дески, API.

Как контролируется качество?

Логи, проверки, метрики точности и ручной контроль на критичных шагах.

Сколько занимает пилот?

Обычно 2–6 недель в зависимости от процесса.

Autonomous AI agents (digital employees)

Description

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